Privacy Policy

Codeless IQ is committed to protecting your personal data and respecting your privacy. This policy explains what data we collect, why we collect it, and your rights under the UK GDPR and EU GDPR.

1. Who We Are

Codeless IQ is a specialist Pega Platform consultancy operating across the UK, Middle East, and North America. References to "we", "us", or "our" in this policy refer to Codeless IQ.

For privacy enquiries, contact us at: info@codeless-iq.com

2. Data We Collect

We collect personal data in the following ways:

• Contact form submissions - your name, email address, company name, and the content of your message when you use the contact form on this website.
• Booking and scheduling data - your name, email address, and any information you provide when booking a consultation or meeting through our booking system.
• Analytics data - anonymised information about how you use this website, including pages visited, time on site, and referral source. This is only collected with your consent (see Cookies below).

3. How We Use Your Data

We use the data we collect for the following purposes:

• To respond to enquiries submitted through our contact form.
• To confirm and manage booked consultations or meetings.
• To improve the content and usability of this website, based on aggregated and anonymised analytics data.
• To fulfil our legitimate business interest in understanding how prospective clients find and interact with our website.

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

4. Cookies

This website uses two categories of cookies:

• Essential cookies - required for the website to function correctly. These include session management and security cookies. They are set automatically and cannot be disabled.
• Analytics cookies - used to understand how visitors use the website. These are only set if you click "Accept All" in the cookie banner. You may choose "Essential Only" to use the website without analytics cookies.

You can change your cookie preferences at any time by clearing your browser's local storage for this site, which will cause the consent banner to reappear on your next visit.

5. Data Retention

Personal data submitted through our contact form or booking system is retained for up to 2 years from the date of submission, unless you request earlier deletion. After this period, data is permanently deleted from our systems.

Anonymised analytics data may be retained for longer periods as it cannot be used to identify you.

6. Your Rights Under GDPR

Under UK and EU GDPR, you have the following rights in relation to your personal data:

• Right of access - you may request a copy of any personal data we hold about you.
• Right to rectification - you may request that we correct inaccurate or incomplete data.
• Right to erasure - you may request that we delete your personal data, subject to any legal obligations we have to retain certain records.
• Right to data portability - you may request your data in a structured, machine-readable format.
• Right to object - you may object to our processing of your data where we rely on legitimate interests as our lawful basis.
• Right to restrict processing - you may request that we limit how we use your data in certain circumstances.

To exercise any of these rights, contact us at info@codeless-iq.com. We will respond within 30 days.

7. Third-Party Services

This website may use third-party services for analytics and booking functionality. Where these services process personal data on our behalf, we ensure appropriate data processing agreements are in place. We do not permit third-party services to use your data for their own marketing purposes.

8. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page reflects when changes were last made. We recommend reviewing this page periodically.

9. Contact

For any questions about this privacy policy or how we handle your data, please contact us at:

info@codeless-iq.com